Refund Policy

We want you to feel confident when shopping with us. Please review our Return & Refund Policy carefully before submitting a return request.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be in the same condition as when you received it
• Be unworn, unused, and unassembled
• Include all original tags
• Be returned in its original packaging
• Include all instruction manuals, accessories, and included components

Important: Our Customer Support team may ask you to provide photos of the product and its original packaging before approving your return.

Items returned without prior authorization will not be accepted.

How to Start a Return

To request a return, please contact our Customer Support team at support@Leoxora.com.

Please provide:

• Your order number
• The email address or phone number associated with your order
• The item(s) you would like to return
• The reason for the return
• Photos of the item and packaging, if requested

Once your return request has been reviewed and approved, we will provide you with:

• Return instructions
• The correct return address
• A Return Merchandise Authorization (RMA), when applicable
• A return shipping label, when applicable

Do not send your return to the address shown on the original shipping label.

Returns sent without prior authorization may be refused.

Non-Returnable & Non-Refundable Products

Certain products cannot be returned or refunded due to health, hygiene, privacy, security, or product-specific reasons.

Health & Hygiene Products

The following items may only be eligible for return if they are completely unused and unopened, where applicable:

• Dog Nail Clippers
• Slimming & Weight Loss Patches
• BellyLab Pallets
• Skin Serums
• Creams
• Skin Gels
• Hair Products
• Ultra Cavitation Devices
• Mole Remover Pens
• Oral Care Products
• Micro CPAP Anti-Snoring Devices

For health and hygiene reasons, products that have been used, opened, or otherwise made unsuitable for resale cannot be returned.

Privacy & Security Products

The following products are non-refundable for privacy and security reasons:

• SD Cards

Other Non-Refundable Products

The following products are also non-refundable:

• Bait for Electrical Fly Traps

Damaged, Defective, Incorrect, or Missing Items

We will gladly offer a replacement or refund when an issue is caused by an error on our part.

You may be eligible for a refund or replacement if:

• You receive the wrong item
• Your order arrives damaged or spoiled in transit
• Your product contains a printing error
• Part of your order is missing from the package

Please contact us and include your original order number, details of the issue, and photos when applicable.

If requesting a replacement, please also tell us which item and size you need.

Refund Processing

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

Please allow approximately 3–7 business days after your return arrives at our Returns Center for us to process the refund.

After the refund has been issued, additional processing time may be required by your bank or credit card provider before the funds appear in your account.

When We Cannot Accept a Refund

Size Issues

Returns are not accepted due to sizing issues.

Customers are responsible for reviewing the provided size charts, measurements, and sizing information before purchasing.

Color Differences

Colors may appear slightly different depending on your screen, monitor, lighting, or device settings.

Minor color variations are not considered a valid reason for return or refund.

Product Descriptions & Measurements

Customers are responsible for reading the full product description and reviewing product measurements before placing an order.

We make reasonable efforts to disclose visible product characteristics and obvious flaws.

Used or Non-Returnable Products

If a product has been used or is otherwise not eligible to be returned, we may, at our discretion, offer a partial refund where appropriate.

Return Shipping Costs

Original shipping charges are non-refundable.

You must contact us and receive authorization before returning an item.

Unauthorized return packages may be refused and returned to the sender.

Restocking Fee

We do not charge a restocking fee for approved returns.

Exchanges

If you would like to exchange an item for a different product, size, or variation:

1. Request a return for the original item.
2. Place a new order for the item you would like instead.
3. Once we receive and approve the original return, we will refund the eligible purchase amount to your original payment method.

You do not need to wait for us to receive the original item before placing your new order.

Order Cancellations

Our orders are processed quickly through an automated system.

If you would like to cancel your order, please contact us within 3 hours of placing the order.

After the order has been processed and forwarded to our fulfillment facility, it can no longer be canceled.

Order Changes

If you need to change details such as the color or size of an item, please contact us within 24 hours of receiving your order confirmation.

Requests made after 24 hours may not be accommodated, especially if the order has already entered fulfillment.

Important Return Instructions

Do not send your return to the address printed on your shipping label.

Before returning any item, contact: support@Leoxora.com

Our Customer Support team will provide you with the appropriate Return Merchandise Authorization (RMA) and the correct return address.

Returns sent to an incorrect address or sent without authorization may not be accepted.

Need Help?

If you have questions regarding a return, refund, replacement, cancellation, or order modification, please contact our Customer Support team at:

support@Leoxora.com

We will review your request and provide you with the appropriate next steps.